With 12 Service Districts and over 180 Field Service Engineers, JEOL Field Service operations are organized to effectively respond to any customer need.
Each district is overseen by one of our Service Managers, who collectively have over 250 years of service experience. Our Service Managers provide customers with one stop, fast diagnosis, real time solutions.
If your instrument requires on-site service, our team of field service engineers are on the ready. With the ability to be on site within 24 hours and in some cases the same day, your instrument will be back and operational with very little delay.