Supplying excellent service requires a corporate-wide commitment to satisfying the customer's needs. JEOL retains a large, experienced service organization with a well-established style of service commitment. When customers call JEOL for service at any of its 14 district offices, they speak directly to a knowledgeable person, not an automated attendant, and they can expect outstanding responsiveness and expertise. Over two-thirds of JEOL USA's employee base is assigned to the field service and applications support teams.
For the tenth consecutive year, JEOL USA has received the Omega Northface Award in recognition of its commitment to providing exemplary service and exceeding customer expectations. We are extremely proud of our continuous and measureable improvement. This past year has been especially rewarding as we partner even more closely with our customers through our advanced facility design and applications support.