Since 1949, the JEOL legacy has been one of outstanding innovation in developing instruments used to advance scientific research and technology. JEOL has 60 years of expertise in the field of electron microscopy, more than 50 years in mass spectrometry and NMR spectrometry, and more than 40 years of e-beam lithography leadership.
JEOL USA, Inc., a wholly-owned subsidiary of JEOL Ltd. Japan, was incorporated in the United States in 1962. The primary business of JEOL USA is sales of new instruments and peripherals and support of a vast installed base of instruments throughout the United States, Canada, Mexico, and South America.
Project Management Specialist
Use your background and experience in Logistics or Operations to communicate project schedules and track information in the ERP system for the delivery of capital equipment. Responsibilities include tracking information in the ERP system for the delivery of capital equipment and maintaining detailed project schedules and special delivery requirements in the ERP system. Other responsibilities include coordinating the delivery schedule with the Service and Traffic Departments and interacting with customers prior to installation to discuss room readiness, special requirements, potential obstacles, and the material delivery plan.
Bachelor's degree (B.A. or B.S.) from a four-year College or university; plus, one to three years of related experience or an equivalent combination of education and experience. The successful candidate will have attention to detail, organizational skills, and excellent customer service ability. Proficiency with Microsoft Office Suite and ERP systems and experience with NetSuite ERP desired.
Sales Manager - Midwest
Based in MN or IL
As a Sales Manager you will use your extensive knowledge of scientific instrument sales to call upon existing customers and develop new customers in the mid-western region of the United States. JEOL hires self-motivated professionals with scientific industry experience and gives them the tools to succeed. In this base plus commission role you will be responsible for selling JEOL scanning electron microscopes and transmission electron microscopes. Travelling from your home office in the midwest you will attend trade shows and call on regular and prospective customers to solicit orders, quote prices and credit terms, and prepare sales contracts for orders obtained. Responsibilities include preparing reports of business transactions, sales reporting, forecasting, and post sales follow up.
The position requires a Bachelor of Science degree and 5-10 years’ experience in the field of electron microscopy and microanalysis; or equivalent combination of education and experience. The ideal candidate will be self-motivated with a strong desire to succeed. A proactive attitude and strong customer service skills are necessary to be successful in this role. The ideal candidate will have sales experience in the scientific industry and knowledge of electron microscopy. The position requires extensive travel within the mid-western region, Microsoft Office knowledge, excellent communication skills, a customer service focus, and a successful track record. The ability to speak Mandarin is desired.
Product Marketing Manager - EO
Designs and develops marketing plans and strategies for products in assigned product lines in conjunction with product managers and sales teams. Crafts technical content for digital and print media to ensure brand consistency. Plans and implements comprehensive marketing and product promotion programs. Conducts competitor analysis and market research to establish strategic positioning of products to customers, partners, and market influencers. Identifies, analyzes, evaluates and recommends marketing opportunities consistent with product line objectives.
The position requires a Master's degree (M. A.) or equivalent; plus, five to seven years related experience and/or training; or equivalent combination of education and experience. Experience marketing scientific instrumentation strongly preferred and/or an advanced degree in product related sciences. Multilingual skills are a plus. Must possess the ability to lead through influence with a number of cross-functional teams. Proven experience as a Product Marketing Manager or similar role is preferred. Background in design and copywriting is helpful. Valid driver's license and passport required.
You will conduct final review of service agreements to ensure documentation is complete, detailed, and accurate to conform to company procedures and accounting protocols. Responsibilities include responding to customer requests for bids, proposals, and quotes as well as gathering, preparing, and reviewing invoicing documents. Other responsibilities include building ERP templates for preventative maintenance scheduling and assisting with projects.
May respond to customer inquiries for bid requests, quotations, contracts, RFPs, RFQs etc. and special correspondence.
The successful candidate will have an Associate’s degree; plus, one to three years of related experience and/or training or equivalent combination of education and experience. Administrative experience and a proficiency with Microsoft Office is required. Prior experience with ERP systems or FAR regulations a plus.
Remote - Any Location
You will provide technical guidance to customers and field engineers, over the telephone and on-site, for the diagnosis and repair of equipment. This involves representing the company as a technical expert. Diagnoses and resolves customer concerns of a technical nature to reduce and improve instrument performance.
Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
Systematically diagnoses complex problems requiring advanced technical knowledge to determine source of instrumentation problem, and recommends repair, replacement, or other corrective action. Corrective action may consist of design or development of a circuit/system and testing. Assist Sales and Applications design, develop and test software or hardware modifications as required for the integration of new product upgrades.
JEOL employees with 5+ years’ field service experience are encouraged to apply for this role. JBX experience desired.
The position requires an AS degree in an appropriate area of engineering and/or science from an accredited college or university; plus 5-7 years related experience and/or training. Requires a fundamental knowledge of customer applications, including but not limited to material science, biological and inorganic specimens, quality control and failure analysis.