Field Service Engineer - NMR Instrumentation
CO, TX, IL, CA
JEOL is looking to train a motivated customer focused individual to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
· Travel to customer sites to install NMR (nuclear magnetic resonance) instruments at customer's facility, provide preventative maintenance, troubleshooting, and repair of instruments
· Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem
· Establish and maintain effective relationships with internal and external customers
· Manage customer expectations and refer complex issues to appropriate individuals
· General problem-solving skills and go-getting attitude is a must.
· Excellent customer service skills
· AS/BS degree in Engineering, Physics, or Chemistry preferred.
· Hands-on technical experience with NMR, analytical instrumentation, RF electronics preferred
· Basic knowledge of principles of RF electronics
· Basic mechanical aptitude
· Requires a valid driver’s license, passport, and 40-50% overnight travel
Field Service Engineers
Fremont, CA ~ Miami, FL
Field Service Engineer positions are available in the following locations:
Miami/Ft. Lauderdale, Florida
Field Service Engineer Responsibilities:
Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications.
Independently diagnose and repair electron microscopes within the territory
Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem.
Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work
Resolve problems with affected instrument or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individuals
Consistently exercise discretion and independent judgment in resolving problems
Provide on-site technical assistance to troubleshoot and repair equipment.
Complete and submit field service reports and weekly expense reports
An Associate’s degree in an appropriate area of engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience.
Willingness to travel by car to customer sites to perform preventative maintenance, troubleshooting, and repair of electron microscopes
Excellent customer service skills
Hands-on technical experience with installation and repair of equipment
Knowledge of and ability to apply analog, digital, and RF electronics
A basic understanding of troubleshooting techniques and approaches
Ability to analyze, evaluate, and assess complex mechanical components.
Field Service Engineer, Mass Spectrometry Products
Fremont, California ~ Denver, Colorado
We are looking for a self-starter to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
•Travel to customer sites to install new or modified equipment at customer's facility, provide preventative maintenance, troubleshooting, and repair of MS (Mass Spectrometry) instruments
•Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem
•Determine source of instrumentation problem, repair, recommend replacement, or other corrective action to District Manager
•Refer complex problems and concerns to appropriate individuals
•Provide excellent customer service to our clients
•AS degree in electronics, engineering, or Chemistry preferred
•Hands-on technical experience with MS, analytical instrumentation, RF electronics
•Knowledge and ability to apply principles of RF electronics
•Basic mechanical aptitude
•Requires a valid driver’s license, passport, and 40-50% travel
•Excellent customer service skills
Senior Applications Specialist - TEM
Provide applications support to the Sales and Marketing Team through demonstrations of TEM Products to existing and potential customers in the Applications Lab, at customer sites and scientific conferences.
Participate and co-develop TEM training courses as needed (in house and at customer sites)
Develop expertise and applications in special projects such as EDS, EELS, 4D STEM, Tomography, etc. as needed
Run customer samples and demonstrate assigned TEM product line to customers
Gather information about samples and customer to aid in successful product demonstration
Provide clear reports from sample data acquired at demos or from customer samples to promote our TEM products
Develop effective techniques for evaluating a wide variety of challenging materials sample types
Provide technical support to customers, sales, service and marketing as needed
Support Sales by providing up to date technical data and sales promotional information
Research trade journals and attend scientific conferences and trade shows to stay abreast of competitive markets and products
Assist Service Team by maintaining open and effective communications with customers by offering post-sales support, addressing complex customer inquiries as necessary and resolving complicated systems problems
Ph.D. degree or equivalent plus minimum 5 years of advanced TEM experience; or equivalent combination of education and experience.
Experience with aberration corrected TEM is required
Up to 30% overnight travel anticipated
Join our team as an Accounting Manager and work a hybrid schedule! You will supervise accounts payable and receivable activities, oversee day-to-day accounting activities including assets, liabilities, income, expenses and capital accounts. In this role you will report to our Corporate Controller and handle the day to day operation of our Accounting Department.
Prepare profit and loss statements, balance sheets, and general accounting activities of assets, liabilities, income, expense, and capital accounts
Lead the accounting team to ensure a timely and accurate monthly, quarterly, and annual financial close
Direct the maintenance and reconciliation of general ledgers, accounts receivable, accounts payable, fixed assets and revenue recognition for assigned subsidiaries
Prepare audit materials and financial reports for external audits
Coordinate annual tax filings and be the primary liaison with CPA firm
Identify and resolve problems and inconsistencies, determine appropriate corrective procedures, and initiate collection calls
Generate and maintain financial reports
Bachelor's degree in Accounting from four-year college or university; plus three to five years related experience and/or training; or equivalent combination of education and experience
Knowledge of ERP software, accounting software, and Microsoft Office Suite; NetSuite preferred
Excellent analytical and communication skills
Applications Scientist - NMR Products
The NMR Applications Scientist provides applications support to the Sales and Marketing team through demonstrations of NMR products to existing and potential customers. The position involves demonstrating the product line to customers. Other responsibilities include participating in the development and delivery of NMR training courses
The NMR Applications Scientist will:
Demonstrate the full capabilities of NMR products to existing and potential customers in the applications lab, at customer sites, and scientific conferences
Provide clear reports from sample data acquired at demos or from customer samples to promote our NMR products
Provide technical support to customers, sales, and marketing pre and post sale
Assist Product Managers with the evaluation of new products, software, or accessories
Maintain technical data pertaining to JEOL instruments and competitor’s instrumentation
Participate in development and delivery of training for NMR customers
Collaborate with R&D and Marketing to promote JEOL NMR systems
Develop expertise with developing NMR applications and methods
PhD in Physics, Chemistry or related discipline
A minimum of 3-5 years of related experience or equivalent combination of education and experience
Extensive knowledge of liquids NMR applications and methods, knowledge of solid-state NMR a plus
Excellent interpersonal, presentation and writing skills
Up to 30% travel is anticipated