Current Career Opportunities

Since 1949, the JEOL legacy has been one of outstanding innovation in developing instruments used to advance scientific research and technology. JEOL has 70 years of expertise in the field of electron microscopy, more than 60 years in mass spectrometry and NMR spectrometry, and more than 50 years of e-beam lithography leadership.

JEOL USA, Inc., a wholly-owned subsidiary of JEOL Ltd. Japan, was incorporated in the United States in 1962. The primary business of JEOL USA is sales of new instruments and peripherals and support of a vast installed base of instruments throughout the United States, Canada, Mexico, and South America.


Field Service Engineer - NMR Instrumentation

Peabody, MA

Field Service NMR Engineers plan and coordinate activities concerned with installing and maintaining NMR instrumentation, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties. This work requires frequent interpretation of data and discussions with clients to resolve problem situations. In resolving work problems, discretion and independent judgment is required. Contacts are primarily with scientists and related personnel to exchange information, resolve problems and provide advice and guidance.

The position requires an Associate’s degree in an appropriate area of engineering and/or science from an accredited college or university; plus two years related experience and/or training or equivalent combination of education and experience. Other qualifications include considerable knowledge of and ability to apply, analog and digital electronics; solid mechanical understanding; ability to analyze, evaluate, and assess complex and interactive mechanical components. Field Service positions require a valid driver's license and safe driving record. Up to 40% overnight travel is anticipated.

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Field Service Engineers

Fremont, California

Field Service Engineer positions are available in the following locations:

Fremont, California


Field Service Engineer Responsibilities:

Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications.

Independently diagnose and repair electron microscopes within the territory

Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem.

Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work

Resolve problems with affected instrument or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individuals

Consistently exercise discretion and independent judgment in resolving problems

Provide on-site technical assistance to troubleshoot and repair equipment.

Complete and submit field service reports and weekly expense reports

Requirements:

An Associate’s degree in an appropriate area of engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience.

Willingness to travel by car to customer sites to perform preventative maintenance, troubleshooting, and repair of electron microscopes

Excellent customer service skills

Hands-on technical experience with installation and repair of equipment

Knowledge of and ability to apply analog, digital, and RF electronics

A basic understanding of troubleshooting techniques and approaches

Ability to analyze, evaluate, and assess complex mechanical components.

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Business Development Manager- Drug Discovery & Bioscience

Peabody, MA

You will contribute to the global marketing effort by identifying bioscience market segments in the US and building strategic industry relationships.

Essential Duties:

Leverage professional networking relationships to generate and develop leads within the bio-community

Develop executable strategies and business opportunities, increase market share, and achieve a competitive position

Identify the customer's value chain, critical success factors, and key initiatives

Collaborate with the sales team by providing expert technical guidance to potential customers

Represent the company at industry events, conferences, and trade shows

Requires and advanced degree in Analytical Chemistry, Biology, or Engineering plus a minimum of 7 years' business development experience with a scientific instrument company or equivalent combination of education and experience.

Valid driver's license and passport required

Knowledge of CRM software

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Business Development Manager, Analytical Instruments

Peabody, MA

In this newly created position, you will drive revenue growth by identifying new market segments suited for JEOL’s analytical instrument product lines and create marketing plans/ and sales strategies to establish JEOL as a market leader in both Mass Spectrometers (MS) and Nuclear Magnetic Resonance (NMR) markets.

Essential Responsibilities

· Develop executable strategies to identify potential new markets and business opportunities, increase market share, and achieve a competitive position in the industry

· Identify the customer's value chain, critical success factors, and key initiatives on which our business plan and sales strategies are developed

· Leverage professional networking to generate and develop leads and identify quality bid opportunities

· Engage key opinion leaders in the field understanding current segmentation of the mass spectrometer and NMR market

· Provide guidance and direction to sales team; assist identify opportunities, nurture leads as necessary and interpret lost opportunity information by region and salesperson

· Analyze relevant input and intelligence to flow forward into the strategic planning process.

· Work closely with product team to communicate market needs and provide updates on the competitive landscape

· Create and manage collateral, including application notes and oral presentations, and ensure team members are aware and can easily access collaterals as needed

· Develops and routinely evaluates territory sales performance in partnership with the National Sales Director; prepares summary manager reports as requested

· Assists other departments within organization to prepare manuals and technical publications.

Requirements

· Advanced degree in Analytical Chemistry; PhD preferred

· A minimum of three years of business development experience with a scientific instrument company; or equivalent combination of education and experience

· Experience with solution and value selling techniques

· 50% domestic and international travel

· A valid driver’s license, safe driving record, passport, and Covid-19 vaccination required

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Applications Scientist - NMR Products

Peabody, MA

The NMR Applications Scientist provides applications support to the Sales and Marketing team through demonstrations of NMR products to existing and potential customers. The position involves demonstrating the product line to customers. Other responsibilities include participating in the development and delivery of NMR training courses

The NMR Applications Scientist will:

Demonstrate the full capabilities of NMR products to existing and potential customers in the applications lab, at customer sites, and scientific conferences

Provide clear reports from sample data acquired at demos or from customer samples to promote our NMR products

Provide technical support to customers, sales, and marketing pre and post sale

Assist Product Managers with the evaluation of new products, software, or accessories

Maintain technical data pertaining to JEOL instruments and competitor’s instrumentation

Participate in development and delivery of training for NMR customers

Collaborate with R&D and Marketing to promote JEOL NMR systems

Develop expertise with developing NMR applications and methods

Requirements

PhD in Physics, Chemistry or related discipline

A minimum of 3-5 years of related experience or equivalent combination of education and experience

Extensive knowledge of liquids NMR applications and methods, knowledge of solid-state NMR a plus

Excellent interpersonal, presentation and writing skills

Up to 30% travel is anticipated

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CryoEM Microscopy Specialist

Vancouver, BC

Essential Responsibilities

• Ensure the continuous up-time and peak performance of JEOL equipment located within customer facility

• Assist the facilities scientists and microscopists in the use of the equipment

• Participate as a product development team member by acting as the liaison between the equipment’s users and JEOL development and product management located in Japan and the United States

• Prepare materials and documentation for training and continued use of the equipment and associated techniques

• Work with third party vendors on testing of new accessory instrumentation and provide feedback to these vendors for instrument improvement

Qualifications

• Requires a Bachelor's degree in a relevant scientific or engineering discipline, plus 1-2 years of related experience

• Knowledge/experience with electromechanical equipment, electronics, data management, computing hardware, networking, and programming

• Experience with CryoEm, sample preparation, and/or biological TEM imaging is preferred

• 20% travel is anticipated to customer sites in North and South America to provide product support and training


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JEOL USA, Inc. is an Affirmative Action/ Equal Opportunity Employer. Applications from minorities, females, veterans, and individuals with disabilities are strongly encouraged.

EOE/Minorities/Females/Vet/Disabled

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