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PRODUCTS

Current Career Opportunities

Since 1949, the JEOL legacy has been one of outstanding innovation in developing instruments used to advance scientific research and technology. JEOL has 70 years of expertise in the field of electron microscopy, more than 60 years in mass spectrometry and NMR spectrometry, and more than 50 years of e-beam lithography leadership.

JEOL USA, Inc., a wholly-owned subsidiary of JEOL Ltd. Japan, was incorporated in the United States in 1962. The primary business of JEOL USA is sales of new instruments and peripherals and support of a vast installed base of instruments throughout the United States, Canada, Mexico, and South America.


Field Service Engineers

California, Vancouver, BC

Field Service Engineer positions are available in the following locations:

Fremont, California
Vancouver, BC

Field Service Engineer Responsibilities:

Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications.

Independently diagnose and repair electron microscopes within the territory

Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem.

Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work

Resolve problems with affected instrument or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individuals

Consistently exercise discretion and independent judgment in resolving problems

Provide on-site technical assistance to troubleshoot and repair equipment.

Complete and submit field service reports and weekly expense reports

Requirements:

An Associate’s degree in an appropriate area of engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience.

Willingness to travel by car to customer sites to perform preventative maintenance, troubleshooting, and repair of electron microscopes

Excellent customer service skills

Hands-on technical experience with installation and repair of equipment

Knowledge of and ability to apply analog, digital, and RF electronics

A basic understanding of troubleshooting techniques and approaches

Ability to analyze, evaluate, and assess complex mechanical components.

Apply Here


Additive Manufacturing Applications Engineer

location TBD (California, Florida, or Pennsylvania)

In this newly created position, you will partner with Product Marketing and Sales to provide application engineering support by providing product demonstrations, qualifying customer requirements, and serving as the designated technical liaison with the additive manufacturing R&D team.

Essential Responsibilities

Provides expert application engineering support to the Sales and Product Management teams regarding the cost-effective benefits of AM.

Qualifies customer application requirements and collaborates with simulation and modeling experts to interpret functional requirements to design and manufacture parts to be optimized for performance and economics.

Prepares, edits and revises CAD models, blueprints and GD&T

Participates in product demonstrations and sales presentations

Leverages professional knowledge of the additive manufacturing value chain including but not limited to, powders, build preparation and execution, post-processing, and inspection to support customer development

Conducts proactive outreach to customers to ensure technical performance, productivity, and achievement of financial outcomes

May build customer parts to demonstrate AM products inclusive of build file preparation and machine operation

Develops training materials and delivers pre and post sales customer training as scheduled

Partners with Product Marketing and Sales to develop suitable marketing content such as white papers, webinars and other collateral

Assists Product Managers to maintain up to date technical data pertaining to additive manufacturing instruments and information on competitor’s instrumentation

Researches trade journals and attends AM conferences and trade shows to stay abreast of competitive markets and products

Requirements

Experienced Metallurgist with a Bachelor of Engineering degree in a specialty field of study plus 3 to 5 years of related experience; or equivalent combination of education and experience.

Must possess a working knowledge of metal additive and traditional manufacturing processes. Powder Bed Fusion experience is desired.

Knowledge of and experience with CAD and GD&T

Requires a valid driver’s license, passport, and 30% out of town/overnight travel

Excellent customer service skills

Apply Here


Analytical Instrument Service Manager

Peabody, MA

You will direct and coordinate installation, service, maintenance, and repair of company products with service contracts or new installation requirements. This involves qualifying customer calls, confirming daily priorities for local engineers, and reviewing customer requests for service to ascertain cause for service and establish service priority. You will determine staff hours, number of personnel, and parts and equipment required for service calls. Additional responsibilities include assigning personnel to specific repair and maintenance work, coordinating on-call schedules, and reviewing records of work hours and parts utilized, and work performed for each service call. Other duties include compiling management reports detailing monthly uptime results, installation status, parts inventory and emergency call backlog. Supervisory responsibility includes evaluating engineering personnel and recommending training needs.

The position requires an Associate degree in an appropriate area of engineering and/or science from an accredited college or university; plus, three to five years related experience and/or training; or equivalent combination of education and experience. Approximately 20% travel is anticipated in this position.

Apply Here


Shipping and Receiving Coordinator

Peabody, MA

Essential Responsibilities

•Verifies and maintains records on incoming and outgoing shipments
•Prepares items for shipment and affixes shipping label on packed cartons
•Counts, weighs, or measures incoming and outgoing shipments
•Verifies information against bills of lading, invoices, orders, or other records
•Unpacks and examines incoming shipments, rejects damaged items, records shortages
•Corresponds with Purchasing to rectify damages and shortages
•Processes inbound receipts of deliveries using the company’s ERP system
•Places received inventory items into proper stock room locations and bins
•Routes non-inventory items to appropriate department
•Utilizes the company’s ERP system to enter and retrieve shipping information
•Inserts items into appropriate containers based upon predetermined method of shipment

Requirements

•High school diploma or general education degree (GED)
•1-3 years’ experience in shipping or receiving or related experience desired
•Proficiency with Microsoft Office software
•Familiarity with Inventory Management software and ERP systems desired
•Ability to lift and/or move up to 50 pounds

Apply Here


Applications Scientist -TEM

Vancouver, BC

You will provide applications support to the Sales and Marketing Team through demonstrations of TEM Products in the Vancouver, BC region to existing and potential customers at customer sites and scientific conferences. In addition, participate and co-develop TEM training courses as needed (in house and at customer sites). Develop expertise and applications in special projects such as EDS, EELS, 4D STEM, Tomography, etc. as needed.

Responsibilities
• Run customer samples and demonstrate assigned TEM product line to customers. This includes gathering as much information about samples and customer to aid in successful product demonstration.
• Provide clear reports from sample data acquired at demos or from customer samples to promote our TEM products.
• Develop effective techniques for evaluating a wide variety of challenging materials sample types.
• Provide technical support to customers, sales, service and marketing as needed.
• Support Sales by providing up to date technical data and sales promotional information.
• Research trade journals and attend scientific conferences and trade shows to stay abreast of competitive markets and products.
• Assist Service Team by maintaining open and effective communications with customers by offering post-sales support, addressing complex customer inquiries as necessary and resolving complicated systems problems.
• Support Product Managers and Sales with technical data and sales promotional information
• Participate in development and delivery of training for TEM customers

Requirements:
• Ph.D. degree or equivalent plus minimum 3-5 years of advanced materials TEM/STEM experience; or equivalent combination of education and experience.
• Experience with aberration corrected STEM is required
• The position requires up to 50% out of town overnight travel (some evening or weekends required)
• A valid driver’s license, safe driving, and passport on record is required for business travel
• Excellent communication, presentation, and writing skills required

Apply Here


Assistant Operations Manager

Peabody, MA

You will assist the Operations Manager with materials, logistics, and sales administration functions to ensure that accurate and timely quotations are prepared for customers and that equipment orders are properly processed from order entry to delivery to the customer.

Essential Responsibilities

Interacts with materials planner, purchasing, logistics, and sales administration teams to ensure accuracy of quotes, orders, and logistics instruction from product delivery to installation

Ensures quotations are properly distributed and deliveries are timely

Reviews and validates inventory levels and associated cost

Communicates with internal customers and provides support and analysis to many departments

Recommends and implements procedural improvements

Designs workflows and ensures procedures are compliant with federal, state, and company policies and regulations

Generates creative new solutions and approaches to resolve customer issues

Qualifications

Bachelor’s degree in Business

Minimum 3-5 years of experience in operations; or equivalent combination of education and experience

Supervisory experience in logistics/operations

Proficiency with Microsoft Office Suite and ERP systems, NetSuite experience preferred

Excellent customer service and analytical skills

Apply Here


Multi Beam Mask Writer Technical Specialist

Hillsboro, OR

You will perform specific customer-site support such as installation, service, and repair of multibeam mask writer equipment including daily onsite service testing and calibration of client tools and preventive and unscheduled maintenance as necessary. This involves performing preventative maintenance to maximize up time. Additional responsibilities may include participation in customer meetings, consulting with the factory to resolve complicated operational malfunctions, to ensure uninterrupted operation of customer tools.



The position requires a Bachelor’s degree in an appropriate area of engineering and/or science from an accredited college or university; plus, five or more years of related experience and/or training; or equivalent combination of education and experience. To perform this job successfully, an individual should have knowledge of MS Office Suite and UNIX based operating systems. A valid drivers license and passport is required. The successful candidate will have excellent communication skills and the ability to obtain a government security clearance.

Apply Here


Sr. Applications Specialist - TEM

MD, DC, or PA

Provide applications support to the Sales and Marketing Team through demonstrations of TEM Products to existing and potential customers in the Applications Lab, at customer sites and scientific conferences. In addition, participate and co-develop TEM training courses as needed (in house and at customer sites). Develop expertise and applications in special projects such as EDS, EELS, 4D STEM, Tomography, etc. as needed.

The successful candidate will:

Run customer samples and demonstrate assigned TEM product line to customers. This includes gathering as much information about samples and customer to aid in successful product demonstration.

Provide clear reports from sample data acquired at demos or from customer samples to promote our TEM products.

Develop effective techniques for evaluating a wide variety of challenging materials sample types.

Provide technical support to customers, sales, service and marketing as needed.

Support Sales by providing up to date technical data and sales promotional information.

The position requires a Ph.D. degree or equivalent plus minimum 5 years of advanced TEM experience; or equivalent combination of education and experience. Experience with aberration corrected TEM is required. From time to time will require evening and or weekend work as part of the preparation or maintenance of equipment for demonstration. It is anticipated that approximately but not limited to 50% out of town / overnight travel to attend trade shows and visit customers.

Apply Here


Graphic Design Intern

Peabody, MA

As a part time intern you will be responsible for creating and updating customer facing documents to meet current brand standards. You will support digital and advertising content creation and provide trade-show graphics and videos.

Essential Responsibilities

Design supporting graphics for social media content in accordance with the marketing calendar

Design supporting graphics for ad campaigns

Design sales support materials

Create support graphics for email marketing

Update application notes to meet the current format, with an opportunity to influence the resulting template

Transpose presentations from the Product Management team into branded, visually appealing presentations

Design trade-show support materials as needed

Develop video content for product promotion

Qualifications

Undergraduate coursework in graphic design or marketing

Experience with Microsoft Office is preferred

Experience with Adobe Creative Cloud is preferred

Understanding of graphic design principles is required

Apply Here


JEOL USA, Inc. is an Affirmative Action/ Equal Opportunity Employer. Applications from minorities, females, veterans, and individuals with disabilities are strongly encouraged.

EOE/Minorities/Females/Vet/Disabled

    JEOL USA, Inc.
    11 Dearborn Road
    Peabody, MA 01960
    © Copyright 2022 by JEOL USA, Inc.