Careers at JEOL USA

JEOL positively challenges the world's highest technology, forever contributing to the progress in science and human society through its products. For more than sixty years JEOL USA, Inc. has made customer service and support a top priority. Our success is based on talented and dedicated employees who are committed to making a difference.
We appreciate the diversity of everyone we interact with and believe that our differences and unique perspectives open doors to science and innovation. We are committed to hearing you, respecting you and empowering you. At JEOL, our diverse and inclusive teams contribute to the progress of science and society on a global scale.
To view our social governance statement, click here.

Affirmative Action / Equal Opportunity Employer

JEOL USA, Inc. is an Equal Opportunity/Affirmative Action Employer and values the strength diversity brings to the workplace. We consider all applicants without regard to race, color, religion, creed, national origin, citizenship status, gender, disability, genetic information, sexual orientation, veteran status, or any other legally recognized category. Applications from women, minorities, veterans, and individuals with disabilities are strongly encouraged.
We are committed to providing reasonable accommodation to applicants with disabilities. If you require reasonable accommodation in the application or hiring process, please include the nature of your request and preferred method of contact when applying.
To view current opportunities, scroll down on this page.

E-Verify

JEOL uses E-Verify, an Internet-based system that allows an employer to use information reported on an employee's Form I-9, Employment Eligibility Verification, to determine the eligibility of that employee to work in the United States. The E-Verify system is operated by the Department of Homeland Security in partnership with the Social Security Administration.

Partnership

JEOL is proud to be a Work Without Limits sponsor. Our relationship demonstrates our commitment to diversity and inclusion.

Current Career Opportunities

Since 1949, the JEOL legacy has been one of outstanding innovation in developing instruments used to advance scientific research and technology. JEOL has 70 years of expertise in the field of electron microscopy, more than 60 years in mass spectrometry and NMR spectrometry, and more than 50 years of e-beam lithography leadership.
JEOL USA, Inc., a wholly-owned subsidiary of JEOL Ltd. Japan, was incorporated in the United States in 1962. The primary business of JEOL USA is sales of new instruments and peripherals and support of a vast installed base of instruments throughout the United States, Canada, Mexico, and South America.


Field Service Engineer - NMR Instrumentation

CO, TX, IL, CA

JEOL is looking to train a motivated customer focused individual to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Essential Duties

· Travel to customer sites to install NMR (nuclear magnetic resonance) instruments at customer's facility, provide preventative maintenance, troubleshooting, and repair of instruments

· Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem

· Establish and maintain effective relationships with internal and external customers

· Manage customer expectations and refer complex issues to appropriate individuals

Requirements

· General problem-solving skills and go-getting attitude is a must.

· Excellent customer service skills

· AS/BS degree in Engineering, Physics, or Chemistry preferred.

· Hands-on technical experience with NMR, analytical instrumentation, RF electronics preferred

· Basic knowledge of principles of RF electronics

· Basic mechanical aptitude

· Requires a valid driver’s license, passport, and 40-50% overnight travel

Apply Here


Field Service Engineers

CA, TX, ID

Field Service Engineer positions are available in the following locations:

Fremont, California
Austin, Texas
Round Rock, Texas
Boise, Idaho


Field Service Engineer Responsibilities:

Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications.

Independently diagnose and repair electron microscopes within the territory

Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem.

Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work

Resolve problems with affected instrument or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individuals

Consistently exercise discretion and independent judgment in resolving problems

Provide on-site technical assistance to troubleshoot and repair equipment.

Complete and submit field service reports and weekly expense reports

Requirements:

An Associate’s degree in an appropriate area of engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience.

Willingness to travel by car to customer sites to perform preventative maintenance, troubleshooting, and repair of electron microscopes

Excellent customer service skills

Hands-on technical experience with installation and repair of equipment

Knowledge of and ability to apply analog, digital, and RF electronics

A basic understanding of troubleshooting techniques and approaches

Ability to analyze, evaluate, and assess complex mechanical components.

Apply Here


Business Development Manager -

Mass Spectrometer - Polymer & Industrial Chemical Markets Remote Opportunity

Essential Responsibilities

• Identify mass spectrometer market segments suitable for JEOL’s MS solutions and develop marketing plans/sales strategies to establish JEOL as the preferred brand of the polymer industry

• Leverage professional networks to generate and develop opportunities

• Partner with the sales team by nurturing leads, communicating strategies, and working closely with the sales team on polymer industry opportunities

• Collaborate with the applications team to thoroughly understand instrument performance and advantages as compared to the competition
• Develop customer communications and update status in Salesforce

• Assist with the preparation of manuals and technical publications to support Mass Spectrometer products

Requirements
• Advanced degree in Analytical Chemistry

• 3 years of business development experience with a scientific instrument company; or equivalent combination of education and experience

• Fifty percent domestic and international travel anticipated

• A valid driver’s license, passport, and Covid-19 vaccination is required

• Salesforce experience is desired

Apply Here


Contract Administrator

Peabody, MA

Essential Duties

Conducts final review of service agreements for conformity to company procedures and accounting protocols.

Gathers, prepares and reviews invoicing documents to assists accounting.

Ensures documentation is complete, detailed and accurate

Creates Pro-Forma invoices as necessary

Builds ERP templates for preventative maintenance scheduling

Responds to customer inquiries for bid requests, quotations, contracts, RFPs, and RFQs

The position requires knowledge typically acquired through an Associate’s degree; plus, one to three years of related experience and/or training

Experience with service contracts is desired

Proficiency with Microsoft Office required

Apply Here


Manager, Field Service Operations

Peabody, MA

Through subordinate managers, this position is responsible for ensuring that customers and end user inquiries are addressed professionally and attentively.

Essential Duties

Assists management team execute customer service strategies, respond to customer inquiries, and resolve customer concerns.

Develops and implements policies and procedures to ensure superior customer service and efficient business operations while managing and protecting company assets.

Identifies, evaluates, designs, documents, implements, and monitors continuous process improvements and best practices within the Service Division

Manages day-to-day service operations

Assists management team execute customer service strategies, respond to customer inquiries, and resolve customer concerns.

Develops and implements policies and procedures to promote superior customer service and efficient business operations while protecting company assets

Monitors field service escalations as necessary and ensures timely resolution

Administers enterprise resource planning (ERP) software to establish, monitor and evaluate service business processes, inclusive of user training and user protocols, compliance monitoring, data base auditing and configuration

Establishes departmental priorities

Reports monthly status summaries of DM assignments and action items.

Facilitates process improvement efforts by collecting data, analyzing information, and partnering with cross functional teams to achieve divisional goals.

Collaborates with service management to identify, evaluate, design, document, implement and monitor continuous process improvement and best practices





Requires

Bachelor's degree from four-year College or university; plus, five to seven years related experience and/or training; or equivalent combination of education and experience

Managerial experience desired

Up to 20% travel between company locations, to customer sites and to attend conferences and trade shows. International travel may be required.

Apply Here


Field Service Engineer

CA - Mass Spectrometry Products

EOL is looking to train a motivated customer focused individual to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Essential Duties

· Travel to customer sites to install NMR (nuclear magnetic resonance) instruments at customer's facility, provide preventative maintenance, troubleshooting, and repair of instruments

· Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem

· Establish and maintain effective relationships with internal and external customers

· Manage customer expectations and refer complex issues to appropriate individuals

Requirements

General problem-solving skills and go-getting attitude is a must

· Excellent customer service skills

· AS/BS degree in Engineering, Physics, or Chemistry preferred

· Hands-on technical experience with Mass Spectrometers, analytical instrumentation, RF electronics preferred

· Basic knowledge of principles of RF electronics

· Basic mechanical aptitude

· Requires a valid driver’s license, passport, and 40-50% overnight travel

Apply Here


Applications Scientist - NMR Products

Peabody, MA

The NMR Applications Scientist provides applications support to the Sales and Marketing team through demonstrations of NMR products to existing and potential customers. The position involves demonstrating the product line to customers. Other responsibilities include participating in the development and delivery of NMR training courses

The NMR Applications Scientist will:

Demonstrate the full capabilities of NMR products to existing and potential customers in the applications lab, at customer sites, and scientific conferences

Provide clear reports from sample data acquired at demos or from customer samples to promote our NMR products

Provide technical support to customers, sales, and marketing pre and post sale

Assist Product Managers with the evaluation of new products, software, or accessories

Maintain technical data pertaining to JEOL instruments and competitor’s instrumentation

Participate in development and delivery of training for NMR customers

Collaborate with R&D and Marketing to promote JEOL NMR systems

Develop expertise with developing NMR applications and methods

Requirements

PhD in Physics, Chemistry or related discipline

A minimum of 3-5 years of related experience or equivalent combination of education and experience

Extensive knowledge of liquids NMR applications and methods, knowledge of solid-state NMR a plus

Excellent interpersonal, presentation and writing skills

Up to 30% travel is anticipated

Apply Here

JEOL USA, Inc. is an Affirmative Action/ Equal Opportunity Employer. Applications from minorities, females, veterans, and individuals with disabilities are strongly encouraged.
EOE/Minorities/Females/Vet/Disabled
LGBTQIA+ Individuals are encouraged to apply
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