Field Service Engineer - NMR Instrumentation
Denver, CO
JEOL is looking to train a motivated customer focused individual to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Essential Duties
· Travel to customer sites to install NMR (nuclear magnetic resonance) instruments at customer's facility, provide preventative maintenance, troubleshooting, and repair of instruments
· Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem
· Establish and maintain effective relationships with internal and external customers
· Manage customer expectations and refer complex issues to appropriate individuals
Requirements
· General problem-solving skills and go-getting attitude is a must.
· Excellent customer service skills
· AS/BS degree in Engineering, Physics, or Chemistry preferred.
· Hands-on technical experience with NMR, analytical instrumentation, RF electronics preferred
· Basic knowledge of principles of RF electronics
· Basic mechanical aptitude
· Requires a valid driver’s license, passport, and 40-50% overnight travel
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Field Service Engineers
FL, MD, WA
Positions based in:
Miami, FL
Laurel, MD
Richland, WA
Responsibilities:
Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications
Independently diagnose and repair electron microscopes within the territory
Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem
Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work
Resolve problems with affected instrument or prepare a report of findings and recommendations
Consistently exercise discretion and independent judgment in resolving problems
Provide on-site technical assistance to troubleshoot and repair equipment
Complete and submit field service reports and weekly expense reports
Field Service Requirements:
An Associate’s degree in engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience
Excellent customer service skills
Hands-on technical experience with installation and repair of equipment
Knowledge of and ability to apply analog, digital, and RF electronics
A basic understanding of troubleshooting techniques and approaches
A valid driver's license and passport are required
Up to 30% overnight travel is anticipated
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Electron Beam Lithography Applications Specialist
Peabody, MA
Provide applications support to the Sales team through demonstrations of JEOL EBL technology to existing and potential customers emphasizing EBL operations and product capabilities. Support new and existing customers with on-site training and support and respond to customer inquiries regarding systems operation. Partner with hardware and software development group to test, debug, and improve EBL applications.
- Master's degree in a specialty field of study or equivalent, plus 3-5 years of direct write EBL experience
- Experience with 100kV EBL is required
- A working knowledge of GenISys Beamer software and ability to create scripts using programming languages such as Python is preferred
- 50% overnight travel is anticipated
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Local Manager
Allen, TX
Performs activities for a specific client site including installation, service, maintenance, and repair of company products. This involves servicing the site client tools. Additional responsibilities include:
Qualifying customer calls and confirming daily priorities for local engineers
Reviewing customer requests for service to ascertain cause for service and establish service priority
Performing repair and maintenance work
Interacting with customer on-site and ensuring parts and equipment are available to provide high level service
Keeps records of work hours and parts utilized and prepares reports
Establishes goals per site agreement, evaluates engineering personnel, and recommends training as appropriate
Associates degree in an appropriate area of engineering and/or science from an accredited college or university; plus three to five years related experience and/or training; or equivalent combination of education and experience
An understanding of the semiconductor manufacturing process
Ability to analyze data, troubleshoot issues and provide training on the JBX mask platform
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Shipping Clerk
Peabody, MA
Essential Responsibilities
Pick items from inventory and ensure accuracy in picking items by verifying product codes, quantities, and descriptions
Pack items securely and appropriately for shipping,
Utilize the company’s ERP system to enter and retrieve shipping information
Examine outgoing shipments to ensure shipments meet specifications
Prepare shipping labels, packing slips, and shipping manifests and maintain records of shipped items
Coordinate with shipping carriers to schedule pickups and deliveries
Assist with receiving and inventory control tasks, including restocking shelves and conducting cycle counts
Qualifications
High school diploma or general education degree (GED)
Six to twelve months of related experience and/or training; or equivalent combination of education and experience
Experience in a warehouse, shipping, or logistics role preferred
Proficiency with Microsoft office software
Familiarity with Inventory Management software and ERP systems is desired
A valid driver’s license and safe driving record are required.
HAZMAT certification preferred
Ability to lift and/or move up to 50 pounds
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