Field Service Engineer - NMR Instrumentation

CO, TX, IL, CA

JEOL is looking to train a motivated customer focused individual to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Essential Duties

· Travel to customer sites to install NMR (nuclear magnetic resonance) instruments at customer's facility, provide preventative maintenance, troubleshooting, and repair of instruments

· Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem

· Establish and maintain effective relationships with internal and external customers

· Manage customer expectations and refer complex issues to appropriate individuals

Requirements

· General problem-solving skills and go-getting attitude is a must.

· Excellent customer service skills

· AS/BS degree in Engineering, Physics, or Chemistry preferred.

· Hands-on technical experience with NMR, analytical instrumentation, RF electronics preferred

· Basic knowledge of principles of RF electronics

· Basic mechanical aptitude

· Requires a valid driver’s license, passport, and 40-50% overnight travel

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Field Service Engineers

Fremont, CA ~ Miami, FL

Field Service Engineer positions are available in the following locations:

Fremont, California
Miami/Ft. Lauderdale, Florida

Field Service Engineer Responsibilities:

Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications.

Independently diagnose and repair electron microscopes within the territory

Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem.

Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work

Resolve problems with affected instrument or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individuals

Consistently exercise discretion and independent judgment in resolving problems

Provide on-site technical assistance to troubleshoot and repair equipment.

Complete and submit field service reports and weekly expense reports

Requirements:

An Associate’s degree in an appropriate area of engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience.

Willingness to travel by car to customer sites to perform preventative maintenance, troubleshooting, and repair of electron microscopes

Excellent customer service skills

Hands-on technical experience with installation and repair of equipment

Knowledge of and ability to apply analog, digital, and RF electronics

A basic understanding of troubleshooting techniques and approaches

Ability to analyze, evaluate, and assess complex mechanical components.

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Field Service Engineer, Mass Spectrometry Products

Fremont, California ~ Denver, Colorado

We are looking for a self-starter to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Essential Duties

•Travel to customer sites to install new or modified equipment at customer's facility, provide preventative maintenance, troubleshooting, and repair of MS (Mass Spectrometry) instruments

•Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem

•Determine source of instrumentation problem, repair, recommend replacement, or other corrective action to District Manager

•Refer complex problems and concerns to appropriate individuals

•Provide excellent customer service to our clients

Requirements

•AS degree in electronics, engineering, or Chemistry preferred

•Hands-on technical experience with MS, analytical instrumentation, RF electronics

•Knowledge and ability to apply principles of RF electronics

•Basic mechanical aptitude

•Requires a valid driver’s license, passport, and 40-50% travel

•Excellent customer service skills

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Senior Applications Specialist - TEM

Washington D.C.

Provide applications support to the Sales and Marketing Team through demonstrations of TEM Products to existing and potential customers in the Applications Lab, at customer sites and scientific conferences.

Essential Duties

Participate and co-develop TEM training courses as needed (in house and at customer sites)

Develop expertise and applications in special projects such as EDS, EELS, 4D STEM, Tomography, etc. as needed

Run customer samples and demonstrate assigned TEM product line to customers

Gather information about samples and customer to aid in successful product demonstration

Provide clear reports from sample data acquired at demos or from customer samples to promote our TEM products

Develop effective techniques for evaluating a wide variety of challenging materials sample types

Provide technical support to customers, sales, service and marketing as needed

Support Sales by providing up to date technical data and sales promotional information

Research trade journals and attend scientific conferences and trade shows to stay abreast of competitive markets and products

Assist Service Team by maintaining open and effective communications with customers by offering post-sales support, addressing complex customer inquiries as necessary and resolving complicated systems problems

Requirements:

Ph.D. degree or equivalent plus minimum 5 years of advanced TEM experience; or equivalent combination of education and experience.

Experience with aberration corrected TEM is required

Up to 30% overnight travel anticipated

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Accounting Manager

Peabody, MA

Join our team as an Accounting Manager and work a hybrid schedule! You will supervise accounts payable and receivable activities, oversee day-to-day accounting activities including assets, liabilities, income, expenses and capital accounts. In this role you will report to our Corporate Controller and handle the day to day operation of our Accounting Department.

Essential Duties

Prepare profit and loss statements, balance sheets, and general accounting activities of assets, liabilities, income, expense, and capital accounts

Lead the accounting team to ensure a timely and accurate monthly, quarterly, and annual financial close

Direct the maintenance and reconciliation of general ledgers, accounts receivable, accounts payable, fixed assets and revenue recognition for assigned subsidiaries

Prepare audit materials and financial reports for external audits

Coordinate annual tax filings and be the primary liaison with CPA firm

Identify and resolve problems and inconsistencies, determine appropriate corrective procedures, and initiate collection calls

Generate and maintain financial reports

Qualifications

Bachelor's degree in Accounting from four-year college or university; plus three to five years related experience and/or training; or equivalent combination of education and experience

Knowledge of ERP software, accounting software, and Microsoft Office Suite; NetSuite preferred

Excellent analytical and communication skills

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Applications Scientist - NMR Products

Peabody, MA

The NMR Applications Scientist provides applications support to the Sales and Marketing team through demonstrations of NMR products to existing and potential customers. The position involves demonstrating the product line to customers. Other responsibilities include participating in the development and delivery of NMR training courses

The NMR Applications Scientist will:

Demonstrate the full capabilities of NMR products to existing and potential customers in the applications lab, at customer sites, and scientific conferences

Provide clear reports from sample data acquired at demos or from customer samples to promote our NMR products

Provide technical support to customers, sales, and marketing pre and post sale

Assist Product Managers with the evaluation of new products, software, or accessories

Maintain technical data pertaining to JEOL instruments and competitor’s instrumentation

Participate in development and delivery of training for NMR customers

Collaborate with R&D and Marketing to promote JEOL NMR systems

Develop expertise with developing NMR applications and methods

Requirements

PhD in Physics, Chemistry or related discipline

A minimum of 3-5 years of related experience or equivalent combination of education and experience

Extensive knowledge of liquids NMR applications and methods, knowledge of solid-state NMR a plus

Excellent interpersonal, presentation and writing skills

Up to 30% travel is anticipated

Apply Here