Since 1949, the JEOL legacy has been one of outstanding innovation in developing instruments used to advance scientific research and technology. JEOL has 60 years of expertise in the field of electron microscopy, more than 50 years in mass spectrometry and NMR spectrometry, and more than 40 years of e-beam lithography leadership.
JEOL USA, Inc., a wholly-owned subsidiary of JEOL Ltd. Japan, was incorporated in the United States in 1962. The primary business of JEOL USA is sales of new instruments and peripherals and support of a vast installed base of instruments throughout the United States, Canada, Mexico, and South America.
Field Service Engineer
Use your expertise in electronics to service and support customers by servicing JEOL products including Scanning Electron Microscopes, Transmission Electron Microscopes, Scanning Probe Microscopes, Ion Beam Microscopes, and Electron Beam lithography instrumentation. The primary responsibilities will include preventative maintenance, troubleshooting, repair, and installation of instruments. The position involves daily travel to customer sites to resolve issues and and ensure customer satisfaction. You will work primarily with scientists and related personnel to diagnose and repair products within the assigned service territory. It is anticipated that the position will involve up to 30% overnight travel.
The position requires an Associate's degree in an appropriate area of electronics, engineering or science from an accredited university; two or more years’ experience or an equivalent combination of education and experience. Considerable knowledge of and ability to apply analog, digital, and RF electronics and prior field service experience is desired. The successful candidate will have a basic understanding of troubleshooting techniques as well as the ability to analyze, evaluate, and assess complex mechanical components. Knowledge of Microsoft Office and computer literacy is necessary to prepare reports and other appropriate documentation.
The successful candidate must have a valid driver's license, safe driving record, and be willing to travel to customer sites and corporate headquarters for training.
Sales Manager - Midwest
Based in MN or IL
As a Sales Manager you will use your extensive knowledge of scientific instrument sales to call upon existing customers and develop new customers in the mid-western region of the United States. JEOL hires self-motivated professionals with scientific industry experience and gives them the tools to succeed. In this base plus commission role you will be responsible for selling JEOL scanning electron microscopes and transmission electron microscopes. Travelling from your home office in the midwest you will attend trade shows and call on regular and prospective customers to solicit orders, quote prices and credit terms, and prepare sales contracts for orders obtained. Responsibilities include preparing reports of business transactions, sales reporting, forecasting, and post sales follow up.
The position requires a Bachelor of Science degree and 5-10 years’ experience in the field of electron microscopy and microanalysis; or equivalent combination of education and experience. The ideal candidate will be self-motivated with a strong desire to succeed. A proactive attitude and strong customer service skills are necessary to be successful in this role. The ideal candidate will have sales experience in the scientific industry and knowledge of electron microscopy. The position requires extensive travel within the mid-western region, Microsoft Office knowledge, excellent communication skills, a customer service focus, and a successful track record.
Desktop Support Technician
Evaluates and prioritizes incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies
Collects information from user about the nature of the problem, leads user through diagnostic procedures to determine source of the error, and provides resolution
Troubleshoots and resolves problems relating to computers, printers, scanners, mobile devices, hardware and software, and network connectivity issues
Provides applications support for Microsoft Office products (Outlook, Word, Excel, PowerPoint)
Provides audio/video support for Conference Room equipment
Ensures computers and phones are available for new hires and disposes and recycles old equipment
Supports Facilities by moving equipment and setting up work areas
The position requires technical or specialized knowledge typically acquired through an Associate’s degree; and one to three years related experience and/or training; or equivalent combination of education and experience.
2 Field Service Engineers - Analytical Instruments
Field Service NMR Engineers plan and coordinate activities concerned with installing and maintaining NMR instrumentation, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties. This work requires frequent interpretation of data and discussions with clients to resolve problem situations. In resolving work problems, discretion and independent judgment is required. Contacts are primarily with scientists and related personnel to exchange information, resolve problems and provide advice and guidance.
The position requires an Associate’s degree in an appropriate area of engineering and/or science from an accredited college or university; two years experience with NMR or related experience and/or training; or equivalent combination of education and experience. Other qualifications include considerable knowledge of and ability to apply, analog and digital electronics; solid mechanical understanding; ability to analyze, evaluate, and assess complex and interactive mechanical components. Field Service positions require a valid driver's license and safe driving record. Up to 50% overnight travel is anticipated.