Since 1949, the JEOL legacy has been one of outstanding innovation in developing instruments used to advance scientific research and technology. JEOL has 60 years of expertise in the field of electron microscopy, more than 50 years in mass spectrometry and NMR spectrometry, and more than 40 years of e-beam lithography leadership.
JEOL USA, Inc., a wholly-owned subsidiary of JEOL Ltd. Japan, was incorporated in the United States in 1962. The primary business of JEOL USA is sales of new instruments and peripherals and support of a vast installed base of instruments throughout the United States, Canada, Mexico, and South America.
Field Service Engineer
Use your expertise in electronics to service and support customers by servicing JEOL products including Scanning Electron Microscopes and Transmission Electron Microscopes, Scanning Probe Microscopes, Ion Beam Microscopes, and Electron Beam lithography instrumentation. The primary responsibilities will include preventative maintenance, troubleshooting, and installing instruments. The position involves daily travel to customer sites to interpret data, resolve issues and and ensure customer satisfaction. The work may include the use of manuals, guidelines, or other established procedures containing or related to highly technical matters that can be understood or interpreted only by those with advanced or specialized knowledge or skills. The Field Service Technician represents JEOL at customer locations and works primarily with scientists and related personnel to diagnose and repair products within the assigned service territory. It is anticipated that the position will involve up to 30% overnight travel.
The position requires an Associate's degree in an appropriate area of electronics, engineering or science from an accredited university; two or more years’ experience or an equivalent combination of education and experience. Considerable knowledge of and ability to apply analog, digital, and RF electronics and prior field service technician experience is desired. The successful candidate will have a basic understanding of troubleshooting techniques and approaches; ability to analyze, evaluate, and assess complex and intricate mechanical components. Knowledge of Microsoft Office and computer literacy is necessary to prepare reports and other appropriate documentation.
The successful candidate must have a valid driver's license, passport, safe driving record, and be willing to travel to customer sites and corporate headquarters for training.
Engineering Support Group Engineer
Based in a JEOL Service Office (MA, IL, or CA)
Provides guidance to customers and internal departments with regard to instrument installations and field solutions. Ensures compatibility of customer requirements with JEOL's installation requirements and identifies potential issues and recommends environmental solutions by working with customers, technical personnel, and third-party suppliers. This involves designing and conducting room surveys. Supports field solution products and installations of radiant panels, active field cancellation, and vibration systems.
The position requires a Bachelor's degree in Electrical, mechanical or industrial engineering plus three to five years product compliance experience or equivalent combination of education and experience. Hands-on experience with electromagnetic experience is desired. Installation of field solutions products requires mechanical aptitude, the ability to run cables, climb ladders, and read electrical and mechanical assembly drawings. A valid driver's license and passport are required. Knowledge of AutoCAD and EagleCAD desired.
Sales Administration Coordinator
You will enter customer sales orders into the ERP system and support the delivery process. Deliveries may require preparation of import/export documents. Other responsibilities include providing administrative support for part sales, generating sales quotes for all product lines, and gathering information related to material items, pricing, credit terms, delivery terms to generate and complete quotes as requested.
The successful candidate will have an Associate's degree in Business, plus 1-3 years related experience or training, or an equivalent combination of education and experience. The position requires customer service experience, a high degree of accuracy, and proficiency with Microsoft Office and databases.
In this front desk position you will use your customer service skills to greet customers, vendors, and employees. The position involves project coordination, answering telephones, providing information to customers, and opening and distributing mail. The successful candidate will be team oriented and have the ability to coordinate administrative projects, prepare reports, operate fax machine and scanner, and ensure that calls are properly routed to appropriate personnel.
The position requires a High School Diploma or equivalent with additional coursework in business or computer skills. The successful candidate will have a pleasant demeanor and customer service focus. Experience as an administrative assistant along and strong Microsoft Office Suites skills are required.
NMR Probe R&D Technician
Use your knowledge of mechanical engineering to assist the NMR Probe Engineering staff with assembling and testing prototypes, pre-production and production products. You will build and test protype assemblies before they become production items, and document assembly and testing procedures. This involves using basic machine tools for prototyping and production and work as well as CAD software to convert 2D drawings to 3D.
The position requires an Associate’s degree in mechanical engineering from an accredited college or university; post high school technical training; or equivalent vocational technical knowledge with three to five years related experience and/or training; or equivalent combination of education and experience. The successful candidate will have experience with using basic machine tools for prototyping and production: milling/engraving machines, lathe, drill press, band saw and soldering. Experience with a major CAD package (Inventor, PTC Creo, Solidworks) is desired. Experience with radio frequency, cryogenic or vacuum equipment is a plus.
Product Marketing Manager
In this newly created position you will develop and implement marketing plans and campaigns designed to generate sales leads for MS, NMR and ESR products. This involves evaluating market research to recommend adjustments to marketing strategy and establishing relationships with industry influencers and key strategic partners. Responsibilities include overseeing the creation of print, email, website, and social media content.
The successful candidate will manage a Marketing budget, plan trade show activity, generate press releases, conduct surveys, and use CRM marketing tools to develop content and campaigns. The successful candidate will guide and advise sales and applications staff to ensure alignment between sales tactics and product marketing strategies.
The position requires a professional level of knowledge in Business, Marketing, and Science typically acquired through a Bachelor’s degree; plus a minimum of seven years’ experience marketing analytical instrumentation to scientists and engineers. The position requires in-depth knowledge of the application and operation of MS, NMR, and ESR instrumentation. Direct experience in the marketing and promotion to academia, government, and industry is desired. A PhD in Chemistry with background in sales and marketing is desirable. The position requires frequent travel, a valid driver’s license, and passport. Spanish, Portuguese, Chinese or Japanese language skills are a plus.