Field Service Engineer - NMR Instrumentation
CO, TX, IL, CA
JEOL is looking to train a motivated customer focused individual to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Essential Duties
· Travel to customer sites to install NMR (nuclear magnetic resonance) instruments at customer's facility, provide preventative maintenance, troubleshooting, and repair of instruments
· Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem
· Establish and maintain effective relationships with internal and external customers
· Manage customer expectations and refer complex issues to appropriate individuals
Requirements
· General problem-solving skills and go-getting attitude is a must.
· Excellent customer service skills
· AS/BS degree in Engineering, Physics, or Chemistry preferred.
· Hands-on technical experience with NMR, analytical instrumentation, RF electronics preferred
· Basic knowledge of principles of RF electronics
· Basic mechanical aptitude
· Requires a valid driver’s license, passport, and 40-50% overnight travel
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Field Service Engineers
CA, TX, ID
Field Service Engineer positions are available in the following locations:
Fremont, California
Austin, Texas
Round Rock, Texas
Boise, Idaho
Field Service Engineer Responsibilities:
Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications.
Independently diagnose and repair electron microscopes within the territory
Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem.
Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work
Resolve problems with affected instrument or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individuals
Consistently exercise discretion and independent judgment in resolving problems
Provide on-site technical assistance to troubleshoot and repair equipment.
Complete and submit field service reports and weekly expense reports
Requirements:
An Associate’s degree in an appropriate area of engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience.
Willingness to travel by car to customer sites to perform preventative maintenance, troubleshooting, and repair of electron microscopes
Excellent customer service skills
Hands-on technical experience with installation and repair of equipment
Knowledge of and ability to apply analog, digital, and RF electronics
A basic understanding of troubleshooting techniques and approaches
Ability to analyze, evaluate, and assess complex mechanical components.
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Business Development Manager -
Mass Spectrometer - Polymer & Industrial Chemical Markets Remote Opportunity
Essential Responsibilities
• Identify mass spectrometer market segments suitable for JEOL’s MS solutions and develop marketing plans/sales strategies to establish JEOL as the preferred brand of the polymer industry
• Leverage professional networks to generate and develop opportunities
• Partner with the sales team by nurturing leads, communicating strategies, and working closely with the sales team on polymer industry opportunities
• Collaborate with the applications team to thoroughly understand instrument performance and advantages as compared to the competition
• Develop customer communications and update status in Salesforce
• Assist with the preparation of manuals and technical publications to support Mass Spectrometer products
Requirements
• Advanced degree in Analytical Chemistry
• 3 years of business development experience with a scientific instrument company; or equivalent combination of education and experience
• Fifty percent domestic and international travel anticipated
• A valid driver’s license, passport, and Covid-19 vaccination is required
• Salesforce experience is desired
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Contract Administrator
Peabody, MA
Essential Duties
Conducts final review of service agreements for conformity to company procedures and accounting protocols.
Gathers, prepares and reviews invoicing documents to assists accounting.
Ensures documentation is complete, detailed and accurate
Creates Pro-Forma invoices as necessary
Builds ERP templates for preventative maintenance scheduling
Responds to customer inquiries for bid requests, quotations, contracts, RFPs, and RFQs
The position requires knowledge typically acquired through an Associate’s degree; plus, one to three years of related experience and/or training
Experience with service contracts is desired
Proficiency with Microsoft Office required
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Manager, Field Service Operations
Peabody, MA
Through subordinate managers, this position is responsible for ensuring that customers and end user inquiries are addressed professionally and attentively.
Essential Duties
Assists management team execute customer service strategies, respond to customer inquiries, and resolve customer concerns.
Develops and implements policies and procedures to ensure superior customer service and efficient business operations while managing and protecting company assets.
Identifies, evaluates, designs, documents, implements, and monitors continuous process improvements and best practices within the Service Division
Manages day-to-day service operations
Assists management team execute customer service strategies, respond to customer inquiries, and resolve customer concerns.
Develops and implements policies and procedures to promote superior customer service and efficient business operations while protecting company assets
Monitors field service escalations as necessary and ensures timely resolution
Administers enterprise resource planning (ERP) software to establish, monitor and evaluate service business processes, inclusive of user training and user protocols, compliance monitoring, data base auditing and configuration
Establishes departmental priorities
Reports monthly status summaries of DM assignments and action items.
Facilitates process improvement efforts by collecting data, analyzing information, and partnering with cross functional teams to achieve divisional goals.
Collaborates with service management to identify, evaluate, design, document, implement and monitor continuous process improvement and best practices
Requires
Bachelor's degree from four-year College or university; plus, five to seven years related experience and/or training; or equivalent combination of education and experience
Managerial experience desired
Up to 20% travel between company locations, to customer sites and to attend conferences and trade shows. International travel may be required.
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Field Service Engineer
CA - Mass Spectrometry Products
EOL is looking to train a motivated customer focused individual to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Essential Duties
· Travel to customer sites to install NMR (nuclear magnetic resonance) instruments at customer's facility, provide preventative maintenance, troubleshooting, and repair of instruments
· Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem
· Establish and maintain effective relationships with internal and external customers
· Manage customer expectations and refer complex issues to appropriate individuals
Requirements
General problem-solving skills and go-getting attitude is a must
· Excellent customer service skills
· AS/BS degree in Engineering, Physics, or Chemistry preferred
· Hands-on technical experience with Mass Spectrometers, analytical instrumentation, RF electronics preferred
· Basic knowledge of principles of RF electronics
· Basic mechanical aptitude
· Requires a valid driver’s license, passport, and 40-50% overnight travel
Apply Here
Applications Scientist - NMR Products
Peabody, MA
The NMR Applications Scientist provides applications support to the Sales and Marketing team through demonstrations of NMR products to existing and potential customers. The position involves demonstrating the product line to customers. Other responsibilities include participating in the development and delivery of NMR training courses
The NMR Applications Scientist will:
Demonstrate the full capabilities of NMR products to existing and potential customers in the applications lab, at customer sites, and scientific conferences
Provide clear reports from sample data acquired at demos or from customer samples to promote our NMR products
Provide technical support to customers, sales, and marketing pre and post sale
Assist Product Managers with the evaluation of new products, software, or accessories
Maintain technical data pertaining to JEOL instruments and competitor’s instrumentation
Participate in development and delivery of training for NMR customers
Collaborate with R&D and Marketing to promote JEOL NMR systems
Develop expertise with developing NMR applications and methods
Requirements
PhD in Physics, Chemistry or related discipline
A minimum of 3-5 years of related experience or equivalent combination of education and experience
Extensive knowledge of liquids NMR applications and methods, knowledge of solid-state NMR a plus
Excellent interpersonal, presentation and writing skills
Up to 30% travel is anticipated
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