Since 1949, the JEOL legacy has been one of outstanding innovation in developing instruments used to advance scientific research and technology. JEOL has 60 years of expertise in the field of electron microscopy, more than 50 years in mass spectrometry and NMR spectrometry, and more than 40 years of e-beam lithography leadership.
JEOL USA, Inc., a wholly-owned subsidiary of JEOL Ltd. Japan, was incorporated in the United States in 1962. The primary business of JEOL USA is sales of new instruments and peripherals and support of a vast installed base of instruments throughout the United States, Canada, Mexico, and South America.
Engineering Support Group Engineer
Based in a JEOL Service Office (MA, IL, or CA)
Provides guidance to customers and internal departments with regard to instrument installations and field solutions. Ensures compatibility of customer requirements with JEOL's installation requirements and identifies potential issues and recommends environmental solutions by working with customers, technical personnel, and third-party suppliers. This involves designing and conducting room surveys. Supports field solution products and installations of radiant panels, active field cancellation, and vibration systems.
The position requires a Bachelor's degree in Electrical, mechanical or industrial engineering plus three to five years product compliance experience or equivalent combination of education and experience. Hands-on experience with electromagnetic experience is desired. Installation of field solutions products requires mechanical aptitude, the ability to run cables, climb ladders, and read electrical and mechanical assembly drawings. A valid driver's license and passport are required. Knowledge of AutoCAD and EagleCAD desired.
Applications Specialist - Life Science
Provides applications support to the Sales and Marketing team through demonstrations of TEM/SEM products to existing and potential customers in the Applications lab, at customer sites, and scientific conferences. In addition, you will participate and co-develop training courses and develop expertise and applications in special projects such as CryoEM, tomography, and single particle analysis.
A PhD and a minimum of 5 years life science/cryo TEM experience along with biological sample preparation experience is required. Experience with life science/Cryo SEM, tomography software, and single particle analysis software is desired. Fifty percent travel is anticipated in this position.
In this front desk position you will use your customer service skills to greet customers, vendors, and employees. The position involves project coordination, answering telephones, providing information to customers, and opening and distributing mail. The successful candidate will be team oriented and have the ability to coordinate administrative projects, prepare reports, operate fax machine and scanner, and ensure that calls are properly routed to appropriate personnel.
The position requires a High School Diploma or equivalent with additional coursework in business or computer skills. The successful candidate will have a pleasant demeanor and customer service focus. Experience as an administrative assistant along and strong Microsoft Office Suites skills are required.
Trade Show Coordinator
You will assist, plan, organize and manage a variety of administrative, support, and planning activities for meetings, conferences, trade shows and/or seminars with respect to budgets, speakers, presentations, facilities, technology, equipment, logistical requirements and other event related issues. This involves developing communications regarding upcoming tradeshows, monitoring expenses, and coordination of set up and breakdown of tradeshows and events.
A Bachelor’s degree from a four-year college or university; and one to three years of related experience, or an equivalent combination of education and experience preferably with a scientific/industrial products company preparing trade show related graphics and promotional display items. The position requires knowledge of Microsoft Office Suite, a valid driver’s license, and willingness to travel up to 50%.
Applications Specialist- TEM
Provides applications support to the Sales and Marketing team through demonstrations of TEM products to existing and potential customers in the Applications lab, at customer sites, and scientific conferences. In addition, you will participate and co-develop TEM training courses and develop expertise and applications in special projects such as EDS, EELS, and tomography.
A PhD and 5 years advanced TEM operation experience is required. Experience with aberration correction is a plus.
Knowledge of EDS acquisition and processing software, Gatan GMS3, and other analytical software is a plus. Fifty percent travel is anticipated in this role.
NMR Probe R&D Technician
Use your knowledge of mechanical engineering to assist the NMR Probe Engineering staff with assembling and testing prototypes, pre-production and production products. You will build and test protype assemblies before they become production items, and document assembly and testing procedures. This involves using basic machine tools for prototyping and production and work as well as CAD software to convert 2D drawings to 3D.
The position requires an Associate’s degree in mechanical engineering from an accredited college or university; post high school technical training; or equivalent vocational technical knowledge with three to five years related experience and/or training; or equivalent combination of education and experience. The successful candidate will have experience with using basic machine tools for prototyping and production: milling/engraving machines, lathe, drill press, band saw and soldering. Experience with a major CAD package (Inventor, PTC Creo, Solidworks) is desired. Experience with radio frequency, cryogenic or vacuum equipment is a plus.
Product Marketing Manager
In this newly created position you will develop and implement marketing plans and campaigns designed to generate sales leads for MS, NMR and ESR products. This involves evaluating market research to recommend adjustments to marketing strategy and establishing relationships with industry influencers and key strategic partners. Responsibilities include overseeing the creation of print, email, website, and social media content.
The successful candidate will manage a Marketing budget, plan trade show activity, generate press releases, conduct surveys, and use CRM marketing tools to develop content and campaigns. The successful candidate will guide and advise sales and applications staff to ensure alignment between sales tactics and product marketing strategies.
The position requires a professional level of knowledge in Business, Marketing, and Science typically acquired through a Bachelor’s degree; plus a minimum of seven years’ experience marketing analytical instrumentation to scientists and engineers. The position requires in-depth knowledge of the application and operation of MS, NMR, and ESR instrumentation. Direct experience in the marketing and promotion to academia, government, and industry is desired. A PhD in Chemistry with background in sales and marketing is desirable. The position requires frequent travel, a valid driver’s license, and passport. Spanish, Portuguese, Chinese or Japanese language skills are a plus.
Product Manager - EDS/Surface Science
Provides technical sales support and manages the promotion and configuration of products through demonstrations, trade shows, workshops, webinars, presentations, white papers, notes and posters. In addition participates and co-develops EDS training courses and supports the Sales Director by developing sales strategies and product positioning. This involves providing demonstration support for Applications, attending trade shows in a technical sales support capacity, and publishing scientific papers promoting specific features of assigned instrumentation.
The successful candidate will have advanced knowledge in a specialized field typically acquired through a Masters or PhD program of study plus 5-10 years related experience or an equivalent combination of education and experience. Experience with EDS system operation is required, experience with JEOL EDS is preferred. Experience with EPMA or Auger instruments is a plus. Approximately 50% travel is anticipated in this position.
You will direct and coordinate installation, service, maintenance and repair of company products with service contracts or new installation requirements. This involves qualifying customer calls, confirming daily priorities for local engineers, and reviewing customer requests for service to ascertain cause for service and establish service priority. You will determine staff hours, number of personnel, and parts and equipment required for service call. Additional responsibilities include preparing schedules for service personnel, assigning personnel to specific repair and maintenance work, coordinating on-call schedules, and reviewing records of work hours and parts utilized, and work performed for each service call. Other duties include compiling management reports detailing monthly uptime results, installation status, parts inventory and emergency call backlog. Supervisory responsibility includes evaluating engineering personnel and recommending training needs.
The position requires an Associates degree in an appropriate area of engineering and/or science from an accredited college or university; plus, three to five years related experience and/or training; or equivalent combination of education and experience. Approximately 20% travel is anticipated in this position.