Since 1949, the JEOL legacy has been one of outstanding innovation in developing instruments used to advance scientific research and technology. JEOL has 60 years of expertise in the field of electron microscopy, more than 50 years in mass spectrometry and NMR spectrometry, and more than 40 years of e-beam lithography leadership.
JEOL USA, Inc., a wholly-owned subsidiary of JEOL Ltd. Japan, was incorporated in the United States in 1962. The primary business of JEOL USA is sales of new instruments and peripherals and support of a vast installed base of instruments throughout the United States, Canada, Mexico, and South America.
Field Service Engineers
Seattle, Washington / Dayton, Ohio / Irvine, California
Use your expertise in electronics to service and support customers by servicing JEOL products including Scanning Electron Microscopes and Transmission Electron Microscopes, Scanning Probe Microscopes, Ion Beam Microscopes, and Electron Beam lithography instrumentation. The primary responsibilities will include preventative maintenance, troubleshooting, and installing instruments. The position involves daily travel to customer sites to interpret data, resolve issues and and ensure customer satisfaction. The work may include the use of manuals, guidelines, or other established procedures containing or related to highly technical matters that can be understood or interpreted only by those with advanced or specialized knowledge or skills. The Field Service Technician represents JEOL at customer locations and works primarily with scientists and related personnel to diagnose and repair products within the assigned service territory. It is anticipated that the position will involve up to 30% overnight travel.
The position requires an Associate's degree in an appropriate area of electronics, engineering or science from an accredited university; two or more years’ experience or an equivalent combination of education and experience. Considerable knowledge of and ability to apply analog, digital, and RF electronics and prior field service technician experience is desired. The successful candidate will have a basic understanding of troubleshooting techniques and approaches; ability to analyze, evaluate, and assess complex and intricate mechanical components. Knowledge of Microsoft Office and computer literacy is necessary to prepare reports and other appropriate documentation.
The successful candidate must have a valid driver's license, passport, safe driving record, and be willing to travel to customer sites and corporate headquarters for training.
Senior Sales Representative
San Jose, CA
As a Senior Sales Representative you will use your extensive knowledge of scientific instruments to call upon existing customers and develop new customers in the western region of the United States. JEOL hires self-motivated professionals with scientific industry experience and gives them the tools to succeed. In this base plus commission role you will be responsible for selling JEOL scanning electron microscopes and transmission electron microscopes. Travelling from your home office in the San Francisco Bay area you will attend trade shows and call on regular and prospective customers to solicit orders, quote prices and credit terms, and prepare sales contracts for orders obtained. Responsibilities include preparing reports of business transactions, sales reporting, forecasting, and post sales follow up.
The position requires a Bachelor of Science degree and 5-10 years’ sales experience in the field of electron microscopy and microanalysis; or equivalent combination of education and experience. The ideal candidate will be self-motivated with a strong desire to succeed. A proactive attitude and strong customer service skills are necessary to be successful in this role. The ideal candidate will have sales experience in the scientific industry and knowledge of electron microscopy. The position requires extensive national travel within the western region, Microsoft Office knowledge, excellent communication skills, a customer service focus, and a successful track record.
Accounts Receivable Associate
You will perform day to day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivable data. The position involves researching invoice payments, communicating with customers, and documenting customer communication. Responsibilities include generating customer invoices, reviewing new orders to verify requirements meet terms of sale, recording payments to customer accounts, and preparing daily cash and credit card deposits.
The successful candidate will have an Associate's degree in Business or equivalent from a two-year college; or one to three years related Accounting experience or an equivalent combination of education and experience. The position requires strong Word and Excel skills to prepare reports and Excel spreadsheets. Successful candidate will be proficient with Microsoft Office Suite, detail oriented, adaptable, flexible, and have the ability to communicate effectively with coworkers and clients. Knowledge and experience with accounting software is required.
Supports the professional growth and development of the Service Division by determining training needs, targeting audiences, identifying knowledge and performance gaps, and collaborating with subject matter experts to design, develop, deliver, and evaluate engaging and effective Service training programs. This involves formulating a teaching outline, creating courses for JEOL products, determining instructional methods, and conducting training sessions.
A Bachelor’s degree in Business, Education, Organizational Development, Instructional Design or a related field plus one to three years professional level experience and/or training; or equivalent combination of education and experience. The position requires strong planning skills, and creative and conceptual thinking abilities along with a valid driver’s license and passport. Proficiency in training methodologies, curriculum development, time management, and team building are preferred. ATD Certification is helpful.
Up to 50% travel is anticipated between company locations, to customer sites and to attend conferences and trade shows. International travel is required.