Since 1949, the JEOL legacy has been one of outstanding innovation in developing instruments used to advance scientific research and technology. JEOL has 60 years of expertise in the field of electron microscopy, more than 50 years in mass spectrometry and NMR spectrometry, and more than 40 years of e-beam lithography leadership.
JEOL USA, Inc., a wholly-owned subsidiary of JEOL Ltd. Japan, was incorporated in the United States in 1962. The primary business of JEOL USA is sales of new instruments and peripherals and support of a vast installed base of instruments throughout the United States, Canada, Mexico, and South America.
Field Service Engineer
Use your expertise in electronics to service and support customers by servicing JEOL products including Scanning Electron Microscopes and Transmission Electron Microscopes, Scanning Probe Microscopes, Ion Beam Microscopes, and Electron Beam lithography instrumentation. The primary responsibilities will include preventative maintenance, troubleshooting, and installing instruments. The position involves daily travel to customer sites to interpret data, resolve issues and and ensure customer satisfaction. The work may include the use of manuals, guidelines, or other established procedures containing or related to highly technical matters that can be understood or interpreted only by those with advanced or specialized knowledge or skills. The Field Service Technician represents JEOL at customer locations and works primarily with scientists and related personnel to diagnose and repair products within the assigned service territory. It is anticipated that the position will involve up to 30% overnight travel.
The position requires an Associate's degree in an appropriate area of electronics, engineering or science from an accredited university; two or more years’ experience or an equivalent combination of education and experience. Considerable knowledge of and ability to apply analog, digital, and RF electronics and prior field service technician experience is desired. The successful candidate will have a basic understanding of troubleshooting techniques and approaches; ability to analyze, evaluate, and assess complex and intricate mechanical components. Knowledge of Microsoft Office and computer literacy is necessary to prepare reports and other appropriate documentation.
The successful candidate must have a valid driver's license, passport, safe driving record, and be willing to travel to customer sites and corporate headquarters for training.
Engineering Support Group Engineer
Provides guidance to customers and internal departments with regard to instrument installations and field solutions. Ensures compatibility of customer requirements with JEOL's installation requirements and identifies potential issues and recommends environmental solutions by working with customers, technical personnel, and third-party suppliers. This involves designing and conducting room surveys. Supports field solution products and installations of radiant panels, active field cancellation, and vibration systems.
The position requires a Bachelor's degree in Electrical, mechanical or industrial engineering plus three to five years product compliance experience or equivalent combination of education and experience. Hands-on experience with electromagnetic experience is desired. Installation of field solutions products requires mechanical aptitude, the ability to run cables, climb ladders, and read electrical and mechanical assembly drawings. A valid driver's license and passport are required. Knowledge of AutoCAD and EagleCAD desired.
Accounts Payable Coordinator
You will perform day to day financial, administrative and clerical services to ensure accuracy and efficiency of operations. Responsibilities include verifying, coding, and inputting vouchers for payment as well as reviewing and processing expense reports through Concur. This involves preparing checks, generating reports, and assisting in monthly closings.
The position requires an Associate's degree in Accounting or equivalent from a two-year college; or one to three years related experience. The successful candidate will be proficient with Microsoft Office Suite, detail oriented, adaptable, flexible, and have the ability to communicate effectively with coworkers and clients. Knowledge and experience with Concur is desired.
Supports the professional growth and development of the Service Division by determining training needs, targeting audiences, identifying knowledge and performance gaps, and collaborating with subject matter experts to design, develop, deliver, and evaluate engaging and effective Service training programs. This involves formulating a teaching outline, creating courses for JEOL products, determining instructional methods, and conducting training sessions.
A Bachelor’s degree in Business, Education, Organizational Development, Instructional Design or a related field plus one to three years professional level experience and/or training; or equivalent combination of education and experience. The position requires strong planning skills, and creative and conceptual thinking abilities along with a valid driver’s license and passport. Proficiency in training methodologies, curriculum development, time management, and team building are preferred. ATD Certification is helpful.
Up to 50% travel is anticipated between company locations, to customer sites and to attend conferences and trade shows. International travel is required.