The JEOL USA service staff is in excess of 200 people. This number includes the corporate headquarters in Peabody, MA and 13 district offices across the USA. Each district office employs dedicated Service Managers who provide distributed dispatching for faster local service. In addition, JEOL employs factory-trained specialists for national service and support. The company services some 80 different models, including electron microscopes, mass spectrometers, NMR, electron beam lithography, and wafer inspection systems. JEOL guarantees an average of “next-day” response time for its service contract customers.