Since 1949, the JEOL legacy has been one of outstanding innovation in developing instruments used to advance scientific research and technology. JEOL has 60 years of expertise in the field of electron microscopy, more than 50 years in mass spectrometry and NMR spectrometry, and more than 40 years of e-beam lithography leadership.
JEOL USA, Inc., a wholly-owned subsidiary of JEOL Ltd. Japan, was incorporated in the United States in 1962. The primary business of JEOL USA is sales of new instruments and peripherals and support of a vast installed base of instruments throughout the United States, Canada, Mexico, and South America.
Field Service Engineers
Bay Area, California
Use your expertise in electronics to service and support customers by servicing JEOL products including Scanning Electron Microscopes and Transmission Electron Microscopes, Scanning Probe Microscopes, Ion Beam Microscopes, and Electron Beam lithography instrumentation. The primary responsibilities will include preventative maintenance, troubleshooting, and installing instruments. The position involves daily travel to customer sites to interpret data, resolve issues and and ensure customer satisfaction. The work may include the use of manuals, guidelines, or other established procedures containing or related to highly technical matters that can be understood or interpreted only by those with advanced or specialized knowledge or skills. The Field Service Technician represents JEOL at customer locations and works primarily with scientists and related personnel to diagnose and repair products within the assigned service territory. It is anticipated that the position will involve up to 50% overnight travel.
The position requires an Associate's degree in an appropriate area of electronics, engineering or science from an accredited university; two or more years’ experience or an equivalent combination of education and experience. Considerable knowledge of and ability to apply analog, digital, and RF electronics and prior field service technician experience is desired. The successful candidate will have a basic understanding of troubleshooting techniques and approaches; ability to analyze, evaluate, and assess complex and intricate mechanical components. Knowledge of Microsoft Office and computer literacy is necessary to prepare reports and other appropriate documentation.
The successful candidate must have a valid driver's license, safe driving record, and be willing to travel to customer sites and corporate headquarters for training.
Sales Administration Supervisor
Use your business knowledge, administrative experience and supervisory skills to move your career to the next level as a Sales Administration Supervisor. In this role you will interact with customers, coordinate the work flow by distributing work to ensure the team processes bids, sells parts, and generates sales quotes for all product lines in a timely way. Other responsibilities include verifying information for accuracy, standardizing procedures and ensuring current pricing is reflected.
The ideal candidate will have a Bachelor’s degree in Business Administration, excellent customer service skills, and one to three years’ related experience in a supervisory capacity. A working knowledge of CRM systems, databases, and Microsoft Office Suite (Outlook, Word, Excel, and Power Point) is required. Knowledge of FAR regulations is helpful.
Field Service Engineer - NMR Instrumentation
Field Service NMR Engineers plan and coordinate activities concerned with installing and maintaining NMR instrumentation, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties. This work requires frequent interpretation of data and discussions with clients to resolve problem situations. In resolving work problems, discretion and independent judgment is required. Contacts are primarily with scientists and related personnel to exchange information, resolve problems and provide advice and guidance.
The position requires an Associate’s degree in an appropriate area of engineering and/or science from an accredited college or university; two years related experience and/or training; or equivalent combination of education and experience. Other qualifications include considerable knowledge of and ability to apply, analog and digital electronics; solid mechanical understanding; ability to analyze, evaluate, and assess complex and interactive mechanical components. Field Service positions require a valid driver's license and safe driving record. Up to 75% overnight travel is anticipated.
Mechanical Engineering Installation Manager, Service Division
The Installation Manager reviews sales orders, room surveys, and identifies potential installation issues. This involves establishing installation timelines for all installations and working with customers on solutions to insure a smooth and efficient installation. This involves reviewing purchase orders, analyzing and understanding product configurations and determining unique attachment or complex configurations. The successful candidate will design detailed room layouts for the more complex instrument configurations, create installation guides for customers, and communicate with customers and 3rd party companies on room design and layout to coordinate a smooth and efficient installation.
The position requires a professional level of knowledge in a specialized field typically acquired through a BS in Mechanical Engineering degree; or ten to fifteen years related experience and/or training; or equivalent combination of education and experience. A Professional Engineer Certification is a plus. To perform this job successfully, an individual should have knowledge of AutoCAD software, Internet software, and Microsoft Office Suite. The position requires a valid driver’s license, passport, and up to 20% overnight travel.