Since 1949, the JEOL legacy has been one of outstanding innovation in developing instruments used to advance scientific research and technology. JEOL has 60 years of expertise in the field of electron microscopy, more than 50 years in mass spectrometry and NMR spectrometry, and more than 40 years of e-beam lithography leadership.
JEOL USA, Inc., a wholly-owned subsidiary of JEOL Ltd. Japan, was incorporated in the United States in 1962. The primary business of JEOL USA is sales of new instruments and peripherals and support of a vast installed base of instruments throughout the United States, Canada, Mexico, and South America.
Field Service Engineers
Bay Area, CA and Worcester, MA
Use your expertise in electronics to service and support customers by servicing JEOL products including Scanning Electron Microscopes and Transmission Electron Microscopes, Scanning Probe Microscopes, Ion Beam Microscopes, and Electron Beam lithography instrumentation. The primary responsibilities will include preventative maintenance, troubleshooting, and installing instruments. The position involves daily travel to customer sites to interpret data, resolve issues and and ensure customer satisfaction. The work may include the use of manuals, guidelines, or other established procedures containing or related to highly technical matters that can be understood or interpreted only by those with advanced or specialized knowledge or skills. The Field Service Technician represents JEOL at customer locations and works primarily with scientists and related personnel to diagnose and repair products within the assigned service territory. It is anticipated that the position will involve up to 50% overnight travel.
The position requires an Associate's degree in an appropriate area of electronics, engineering or science from an accredited university; two or more years’ experience or an equivalent combination of education and experience. Considerable knowledge of and ability to apply analog, digital, and RF electronics and prior field service technician experience is desired. The successful candidate will have a basic understanding of troubleshooting techniques and approaches; ability to analyze, evaluate, and assess complex and intricate mechanical components. Knowledge of Microsoft Office and computer literacy is necessary to prepare reports and other appropriate documentation.
The successful candidate must have a valid driver's license, safe driving record, and be willing to travel to customer sites and corporate headquarters for training.
In this front desk position you will use your customer service skills to greet customers, vendors, and employees. The position involves project coordination, answering telephones, providing information to customers, and opening and distributing mail. The successful candidate will be team oriented and have the ability to coordinate administrative projects, prepare reports, operate fax machine and scanner, and ensure that calls are properly routed to appropriate personnel.
The position requires a High School Diploma or equivalent with additional coursework in business or computer skills. The successful candidate will have a pleasant demeanor and customer service focus. Experience as an administrative assistant and strong Microsoft Office Suite skills are required.
You will provide guidance to customers and internal JEOL departments to ensure compatibility of
customer equipment certification requirements with JEOL’s instrument certification requirements. Identifies potential issues and recommends solutions by working with customers, technical personnel, and third party suppliers. Confers with internal personnel, external customers and 3rd party suppliers in regard to room layout and design prior to installation to ensure a smooth and efficient installation. This may involve review of chiller requirements, radiant panel systems, field cancellation systems, and power distribution units.
A professional level of knowledge in a specialized field typically acquired through a Bachelors in Electrical, Mechanical or Industrial Engineering degree; three to five years product compliance experience and/or training; or equivalent combination of education and experience. A systems compliance background and hands on experience with EMI (electromagnetic interference) is desired. A Professional Engineer Certification is a plus. To perform this job successfully, an individual should have knowledge of AutoCAD software and Microsoft Office Suite. The position requires a valid driver’s license, passport, and up to 20% overnight travel.