Field Service Engineers
Fremont, CA ~ Miami, FL ~ Portland, OR ~
Field Service Engineer positions are available in the following locations:
Fremont, California
Miami/Ft. Lauderdale, Florida
Portland, Oregon
Field Service Engineer Responsibilities:
Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications.
Independently diagnose and repair electron microscopes within the territory
Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem.
Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work
Resolve problems with affected instrument or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individuals
Consistently exercise discretion and independent judgment in resolving problems
Provide on-site technical assistance to troubleshoot and repair equipment.
Complete and submit field service reports and weekly expense reports
Requirements:
An Associate’s degree in an appropriate area of engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience.
Willingness to travel by car to customer sites to perform preventative maintenance, troubleshooting, and repair of electron microscopes
Excellent customer service skills
Hands-on technical experience with installation and repair of equipment
Knowledge of and ability to apply analog, digital, and RF electronics
A basic understanding of troubleshooting techniques and approaches
Ability to analyze, evaluate, and assess complex mechanical components.
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Senior Applications Specialist - TEM
Washington D.C.
Provide applications support to the Sales and Marketing Team through demonstrations of TEM Products to existing and potential customers in the Applications Lab, at customer sites and scientific conferences.
Essential Duties
Participate and co-develop TEM training courses as needed (in house and at customer sites)
Develop expertise and applications in special projects such as EDS, EELS, 4D STEM, Tomography, etc. as needed
Run customer samples and demonstrate assigned TEM product line to customers
Gather information about samples and customer to aid in successful product demonstration
Provide clear reports from sample data acquired at demos or from customer samples to promote our TEM products
Develop effective techniques for evaluating a wide variety of challenging materials sample types
Provide technical support to customers, sales, service and marketing as needed
Support Sales by providing up to date technical data and sales promotional information
Research trade journals and attend scientific conferences and trade shows to stay abreast of competitive markets and products
Assist Service Team by maintaining open and effective communications with customers by offering post-sales support, addressing complex customer inquiries as necessary and resolving complicated systems problems
Requirements:
Ph.D. degree or equivalent plus minimum 5 years of advanced TEM experience; or equivalent combination of education and experience.
Experience with aberration corrected TEM is required
Up to 30% overnight travel anticipated
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Product Marketing Specialist
Peabody, MA
You will draft effective marketing communications to highlight the features and benefits of new and existing products to customers. This involves interfacing with and performing data maintenance in B2B marketing CRM software (Pardot/Salesforce), posting on social media, assisting with new product launches, and copywriting.
Essential Responsibilities
Develops and produces communications to enhance JEOL’s brand and emphasize product capabilities
Works with the team to implement effective marketing communications to drive performance, such as promotional flyers, targeted email campaigns, and general product awareness initiatives
Interfaces with sales and product management to ensure successful execution of marketing activities
Maintains data in JEOL USA’s B2B marketing CRM software (Pardot/Salesforce)
Drafts communications to post on social media, performs various Marketing activities, and copywriting
Develops a working understanding of the JEOL product line, along with its relevance in the market and the competitive landscape
Supports the Product Marketing Manager by establishing and evaluating marketing strategies and plans
Monitors industry-wide trends in digital marketing and stays abreast of new tools and technologies
Bachelor's degree in Marketing, Business, Communications or a STEM related discipline from a four-year college or university; and 2+ years of product management, eCommerce, business development, Marketing Communications, or digital marketing experience, preferably with scientific/industrial products company or an equivalent combination of education and experience
Experience managing small projects from end to end within an established framework including interacting with stakeholders, setting project timelines, delivering project to completion
Proficiency with Microsoft Office
Experience with Salesforce/Pardot desired.
Graphic design experience (i.e. Photoshop Systems, Illustrator, Corel Draw, In-Design, Quark) is preferred
Experience/knowledge of e-design principles helpful
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Applications Scientist - NMR Products
Peabody, MA
The NMR Applications Scientist provides applications support to the Sales and Marketing team through demonstrations of NMR products to existing and potential customers. The position involves demonstrating the product line to customers. Other responsibilities include participating in the development and delivery of NMR training courses
The NMR Applications Scientist will:
Demonstrate the full capabilities of NMR products to existing and potential customers in the applications lab, at customer sites, and scientific conferences
Provide clear reports from sample data acquired at demos or from customer samples to promote our NMR products
Provide technical support to customers, sales, and marketing pre and post sale
Assist Product Managers with the evaluation of new products, software, or accessories
Maintain technical data pertaining to JEOL instruments and competitor’s instrumentation
Participate in development and delivery of training for NMR customers
Collaborate with R&D and Marketing to promote JEOL NMR systems
Develop expertise with developing NMR applications and methods
Requirements
PhD in Physics, Chemistry or related discipline
A minimum of 3-5 years of related experience or equivalent combination of education and experience
Extensive knowledge of liquids NMR applications and methods, knowledge of solid-state NMR a plus
Excellent interpersonal, presentation and writing skills
Up to 30% travel is anticipated
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