Since 1949, the JEOL legacy has been one of outstanding innovation in developing instruments used to advance scientific research and technology. JEOL has 60 years of expertise in the field of electron microscopy, more than 50 years in mass spectrometry and NMR spectrometry, and more than 40 years of e-beam lithography leadership.
JEOL USA, Inc., a wholly-owned subsidiary of JEOL Ltd. Japan, was incorporated in the United States in 1962. The primary business of JEOL USA is sales of new instruments and peripherals and support of a vast installed base of instruments throughout the United States, Canada, Mexico, and South America.
Field Service Engineer
Bay Area, CA
Use your expertise in electronics to service and support customers by servicing JEOL products including Scanning Electron Microscopes and Transmission Electron Microscopes, Scanning Probe Microscopes, Ion Beam Microscopes, and Electron Beam lithography instrumentation. The primary responsibilities will include preventative maintenance, troubleshooting, and installing instruments. The position involves daily travel to customer sites to interpret data, resolve issues and and ensure customer satisfaction. The work may include the use of manuals, guidelines, or other established procedures containing or related to highly technical matters that can be understood or interpreted only by those with advanced or specialized knowledge or skills. The Field Service Technician represents JEOL at customer locations and works primarily with scientists and related personnel to diagnose and repair products within the assigned service territory. It is anticipated that the position will involve up to 30% overnight travel.
The position requires an Associate's degree in an appropriate area of electronics, engineering or science from an accredited university; two or more years’ experience or an equivalent combination of education and experience. Considerable knowledge of and ability to apply analog, digital, and RF electronics and prior field service technician experience is desired. The successful candidate will have a basic understanding of troubleshooting techniques and approaches; ability to analyze, evaluate, and assess complex and intricate mechanical components. Knowledge of Microsoft Office and computer literacy is necessary to prepare reports and other appropriate documentation.
The successful candidate must have a valid driver's license, safe driving record, and be willing to travel to customer sites and corporate headquarters for training.
You will be responsible for planning, directing and monitoring the flow of good for imports and exports. This involves analyzing and processing import/export orders and for ensuring on schedule delivery and compliance with U.S. Customs regulations and company procedures. Other responsibilities include compiling and maintaining documentation required to ensure that shipments occur efficiently and legally.
The successful candidate will have a Bachelor’s degree plus 6 to 12 months related experience or equivalent; attention to detail, and strong organizational skills. Knowledge and experience with Microsoft Office Suite is required. Knowledge of regulations related to domestic and international protocols is preferred.
The District Manager will review customer requests for service, coordinate installations, schedule routine service, maintenance, and repair of company products within an assigned territory. This involves providing guidance and direction to field service technicians, monitoring engineer progress and training needs, and identifying qualified applicants. Additional responsibilities include interacting with customers and third parties to ensure that installations, emergency service, routine calls, and demand service requirements are met. Assists Regional Manager to identify and develop demand service sales and upgrade plan for productivity, efficiency and customer service improvements.
The position requires a Bachelor's degree from a four-year college or university; plus three to five years related experience and/or training; or equivalent combination of education and experience. Approximately 20% travel may be required between company locations, to customer sites, and to attend conferences and trade shows.