TERMS & CONDITIONS - DEMAND SERVICE

(Time & Materials)

A valid purchase order or credit card (Mastercard® or Visa®), in advance, is required for all Demand Service.
Demand Service rates are per the current published price list.
A "Daily Minimum" (8 hours) applies to all requested Demand Service of less than three (3) days. A "half-day minimum" may be used if the engineer is able to be scheduled for the remaining hours in the work day.
Payment terms for Demand Service are Net 30.
Response time is on an "as available" basis. Critical response is available, upon request, through our National Staff. All related expenses, such as airfare, car rental, travel time (portal to portal), per diem, will be assessed.
Demand Service Warranty = 30 Days Labor, 90 Days Parts. This warranty only applies to the system assemblies repaired by JEOL. JEOL reserves the right to determine whether any instrument failure during the 30/90 day warranty is related to any previous service work performed.
Parts replacement costs will be the responsibility of the customer. Any part determined to be defective will be repaired or replaced per JEOL’s standard business practices.
JEOL business hours are 8:30AM to 5:00PM, Monday through Friday. Off-Hour Service will be charged at 1.5 X Current Rate. Scheduling is restricted and may require Regional/National Manager’s approval.
JEOL service engineers are authorized to service JEOL equipment ONLY. If, during the course of the service visit, it becomes necessary to remove another vendor’s hardware from the JEOL instrument, it is recommended that you enlist the services of that vendor or have it removed by internal personnel. Should the customer request that the JEOL service engineer assist with the removal of another vendor’s hardware, JEOL will not be liable for any damages incurred on the equipment.
In no event shall JEOL be liable, by reason of any cause, for prospective, consequential or special damages, economic loss or damages resulting from the loss of use of JEOL’s products.
All past due balances shall be subject to a service charge of ONE and ONE-HALF PERCENT (1½%) PER MONTH or EIGHTEEN PERCENT (18%) PER ANNUM or the maximum permitted by state law. JEOL reserves the right to withhold service from any customer with a past due account balance of 45 days or more.
JEOL will maintain insurance coverage as required. A certificate is available upon request. It is the customer’s responsibility to obtain insurance coverage when relocating an instrument.