Service Level Agreements available in the United States and Canada

Service Level Agreements (SLA) allow you to have the peace of mind knowing that your JEOL instrument will be operating at peak performance. SLA’s make it easy to budget for the future since there will be no unexpected costs. In addition, SLA customers receive top priority for service requests. JEOL offers many different SLA types to balance cost and risk for our customers.

The following options are available for SLA's. Please contact us for further information by either reaching out to a local district manager or by using the inquiry form below.

JEOL Logo Contract Types
Contract Features Premier Electron Optics  Standard Electron Optics Limited Electron Optics Neoscope Standard Neoscope PM Only Standard MS, NMR Limited NMR Only NMR module repair
Service Quality Guarantee            
Labor and travel time included Limited PM Only Limited  
Travel expenses PM Only  
Accelerated emergency visits Unlimited Unlimited Limited Unlimited   Unlimited Limited  
Priority on-site response Within 1 Working Day Within 1 Working Day Within 5 Working Days Within 3 Working Days Within 5 Working Days Within 1 Working Day Within 5 Working Days Within 5 Working Days
Replacement parts included Limited   Limited
Priority technical support response
Consumable items          
Emergency repair parts Limited  
Preventative maintenance visit(s) 2 visits/per year 2 visits/per year 1 visit/per year 1 visit/per year 1 visit/per year 1 visit/per year 1 visit/per year  
Factory certified engineers
Software updates (bug fixes & patches)
Call history tracking
Relocation Services 20% off Standard Hourly Rate 20% off Standard Hourly Rate 20% off Standard Hourly Rate 20% off Standard Hourly Rate 20% off Standard Hourly Rate 20% off Standard Hourly Rate 20% off Standard Hourly Rate 20% off Standard Hourly Rate
Dedicated Account Manager
Guaranteed to meet spec after Preventive Maintenance
OEM parts availability
3rd party accessory coverage            

PM = Preventive Maintenance

Find Your Local JEOL Service Office

Service Level Agreement Inquiry Form

  • Please fill out the form below to inquire about an SLA.
  • Remember: Customers with SLA's receive top priority for service calls.
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  • Registration Form: Service Level Agreements